Why Hometown
Hometown's thorough communication is vital to partnership success. Our owner-clients can rest assured that we are there when they need us. From discussing investment strategy to handling property maintenance, we support you in working through any issue with knowledge, experience, and a proven history of successful solutions. Every owner will walk away feeling the luxury of white-glove property management service, as if they are the only client we have. Our worry-free management, excellent customer service, and expert, licensed professionals are why our clients choose Hometown.
Worry-Free Management
Partnering with Hometown makes managing your rental properties a breeze. You can leave the details and day-to-day management to us with the peace of mind that comes from knowing your properties are well-cared for and that everything is handled, from listing and leasing to tenant screening, move-in day, property maintenance, and beyond.
Effective Tenant Screening
Effective Tenant Screening is the key to low vacancy. Finding a qualified tenant is perhaps the most important part of leasing a property. Hometown uses a robust system to quickly and ethically screen all applicants, analyzing credit score, payment history, source of income, and national criminal report. Every single prospective renter goes through this process with a trained "Hometown eye" to determine eligibility.
Low Delinquency Rate
Hometown Property Management Services is proud of our exemplary low delinquency rate among our rent roll. For those who are delinquent or behind on payments, we analyze every situation on an individual basis. Many times, we work with tenants to coach them on how to catch up with payments, but we are never hesitant to use the court system to reclaim the property if necessary.
Prompt Disbursements
We understand that you want and expect prompt payment. Collecting and depositing rents from tenants and distributing disbursements and statements to our owner-clients are the highest priorities at the beginning of each month. We also send out annual statements automatically for tax purposes, and it's all paperless if you want.
At Hometown, we use the best technology and property management software available. These advanced systems allow renters to submit payments and maintenance requests online so they can be dispatched to maintenance personnel quickly and efficiently. Hometown also tracks daily incoming rents and outgoing statements so that our clients receive their funds promptly, sending owners their money faster than anyone in the business. All Hometown clients can also receive free direct deposit to further speed up processing.
Why We Are Different
Hometown is a small, boutique-style firm located in the heart of downtown Lancaster. As the best property management company in Lancaster County, we are actively involved in the community and attribute our success to our local expertise. It's our relationships with clients, tenants, and local officials that make all the difference.
Hometown Property Management believes that personal customer service is the key to any successful business. Get to know every member of our staff. Why be a mere number when we can work on a first-name basis? As a result, you will receive a true partnership with your property investment. The importance of real estate as an investment is our expertise; the affluence of individualized service is our guarantee. We look out for your property and tend to the details. It's what we do, and what your investments deserve.
Licensed Professionals
Hometown's Property Managers are licensed real estate professionals with extensive experience in the rental field. We personally list all rental properties and are intimately involved in the entire process. Our expertise ensures all aspects are handled in-house from start to finish without the need for outsourcing.
As a Pennsylvania-licensed real estate brokerage, we always have a licensed professional available to assist property owners in their transition to using a property management company. A Hometown staff member who is a licensed real estate agent will personally accompany both potential clients and prospective tenants when showing a property.
Hometown is fully compliant with local, state, and federal laws, as well as community and municipal code expectations. Our expertise includes important provisions of legislation, such as the Fair Housing Act.
