Frequently Asked Questions by Tenants

Here are answers to your most frequently asked questions regarding your rental property.

What are my lease terms? 

While leases may vary, Hometown typically offers a one year leasing contract with automatic monthly renewals after the initial term expires (month-to-month).

What are the rent terms? 

Rents are typically due on the first day of each month with a 5 day grace period. Hometown takes timely rent payments very seriously; late fees are automatically posted the day after the grace period has passed. Hometown offers its residents the ability to pay their rent online for free. There is no check and no inconvenient timing. Simple and streamlined; sign up for automatic monthly payments and make life easier.

What happens to my security deposit?

Security deposits are held in an interest-bearing escrow account as required by law. Promptly after moving out, we complete a thorough inspection of the property and document any condition concerns. A security deposit statement and amount being returned is sent to the tenant’s newly provided address within 30 days after the termination of the lease.

Do I need renters insurance?

Hometown requires all tenants to obtain renter insurance policies covering both liability and your personal property. As a renter, it is important to understand that property owners only insure the physical building for liability and situations like pipe leaks, flooding and fire. The first place to seek renter’s insurance is through your car insurance company; many offer multi-policy discounts. If you’re looking for a renter’s insurance recommendation, EMAIL US.

Why should I use the Hometown Tenant Portal? 

Using the Hometown Tenant Portal is the most efficient way to pay rent and report maintenance issues. This service is offered for free and is set up for your convenience. If you are a current tenant and want to sign up, please contact us at 717-617-2108 and we will send you an activation email.

What if I need a property repair or maintenance?

Some property owners have difficulty keeping up with maintenance, which is just one of the reasons why they choose Hometown Property Management Services for their property management needs; which is great news to our renters. Hometown has the resources to cure needed repairs timely. It is important to note that in some cases the property owner must authorize work before it can be performed. That is why it is of the utmost importance to report a maintenance concern as soon as it occurs. To report a maintenance problem, visit the TENANT PORTAL or call our office at 717-617-2108.

How do I submit a maintenance request?

Hometown offers its residents the ability to submit online maintenance requests through our TENANT PORTAL or by calling our office at 717-617-2108. Once the work order is submitted, all Hometown staff members are notified by email immediately. Your maintenance request remains in our work order queue until completed.

What should I do in case of an emergency?

Hometown offers maintenance services outside normal business hours for the following emergency purposes: no heat, no running water, no electric service to your entire unit, flooding, natural gas leak and fire. While at times a thin line may exist between an emergency and a non-emergency, some situations will be evaluated on a case-by-case basis.  You may be charged for unnecessary emergency calls or if a response is made and workers cannot gain access to the building due to changed locks or an unattended dog. If you have a maintenance emergency, call 717-617-2108.

What should I do if I am locked out of my rental unit?

If you are locked out, there will be a charge for a staff member to regain access for you. After-hours lock outs may require payment to a technician at the time of service. Call 717-617-2108 if you need assistance.

Am I allowed to have a pet?

Written permission is required for you to have any pets living in the premises as some units allow for pets and some do not. Depending on the unit, there may also be additional deposits and/or additional rents if pets are allowed. If you are currently leasing from Hometown and would like to get a pet, you must contact us to discuss this possibility.

What do I need to know about lead paint?

Housing built before 1978 may contain lead paint. It is important to understand the hazards of lead paint, therefore law states that all tenants must be informed of these hazards if they are to occupy a house built before 1978. To view the EPA’s PDF pamphlet regarding lead paint click here.